THE FAQS

Frequently asked questions

Ordering

How do I place an order?


There are 2 ways to do this: - Complete order form listed under shop menu - Order through sending message to receive online form in your email (best for special order cakes and desserts that are not apart of availible custom items) *Do note that all orders have to be placed at least five (5) days before pick-up!




Are there other cake sizes availible outside of wht is listed in store?


Yes, All cake flavors come in 4", 6", 8" and 10" round or cupcakes




What is the difference between a standard cake and a specialty cake?


Standard cakes come with no decorations, just 2-3 layer cake with classic buttercream. Specialty cakes require custom cake order form to be completed. It allows for additional information to be collected for your order including but not limited to fillings, change in frosting, fruit topping, etc. It is very important that you allow for 2-4 weeks for advance notice of custom orders. For large orders/catering pelase allow for a 4-6 week advance notice.




How long does it take after completed order form to receive price estimate or invoice?


After completing order form someone will contact you with an estimate and/or invocie within 24 hrs. Most standard orders will be responded to in 2-4 hrs. It is very important that you allow for 2-4 weeks for advance notice of custom orders. For large orders/catering pelase allow for a 4-6 week advance notice. For smaller orders of baked goods please contact via email or phone for estimate on availability for order completion, time varies based on product being purchased, ie. cookies can be completed w/in shorter time frame. Please allow atleast 5 business days for order completion. Unfortunately we do not do same day orders as we are an online baker and make everything fresh to order. Advance notification continues to allow for our baker to provide best quality orders made fresh.




Rush Order Needed ?


Rush Orders: If the schedule allows the bakery may allow for a rush order to be added to the schedule at a fee of $50 for custom cakes minimum, depending of size of order.





Shipping

Do you ship internationally?


Sadly, no. We are based in Washington, D.C. and delivery locally within 15 miles and ship cookies, mason jar cakes and gift baskets throughout the United States. Shipment is fullfilled by the USPS using priority shipping. Orders ship in approx. 2-3 business days from completion of order. You will receive a tracking number to track your order. To check if we deliver to you, please send message with email information through FB or IG links availible on page.




What items can be shipped?


Baked goods that do not have strict temperature control guidelines can be shipped locally. i.e. cookies, some desserts and pies, pound cakes or budnt cakes, etc. Please message for more information on if you item can be shipped. All specialty cakes are delivered locally using our bakery delivery services. Currently we do not have a store front. Online bakery shipping and delivering only.




Do you ship outside of the DMV area?


Yes. We ship cookies, mason jar cakes and gift baskets throughout the enitre United States.





Contacting Bakery

How do I contact Sweet'RN Honey Bakery?


Call: -Main Number: 202-594-2352, available Monday- Saturday from 8:00 am- 5:00 pm , closed daily from noon to 1:00pm. Email: -info@sweetrnhoneybakery.com; please allow 24-48 hours for response to order inquiries. Chat: -Monday-Saturday from 8:00 am to 5:00pm someone is available to respond via chat, for urgent orders please call as there may be a delay with this form of contact if bakery is working on multiple orders. Instagram: -@Sweet_RN_Honey_Bakery





Allergy Info

Are any of your bakery items Gluten free?


Yes, currently at this time, some baked goods availible at MNM Willis Creations: Bakery are gluten free. Please contact for more information. Please review disclaimer for further allergy information. Most products will contain flour, eggs, milk and made in same kitchen where some products may contain nuts. Please advise when placing order.




Are there any vegan options?


Currently we do not offer any vegan options on the menu for Sweet'RN Honey Bakery.




Is this a nut free environment?


No, we are very sorry to let you know that our products are produced in a facility where nuts are present. Please be advised when ordering baked goods even if they do not contain nuts.





Bakery Information/Location





If there is no store front where do I pick up item from?


Please contact for more information. We are currently shipping cookies, mason jar cakes and gift baskets throughout the United States. Shipping cost varies based on product weight and packing cost. We currently ship with the USPS Priority Shipping. Delivery is availible for local orders only. We are an online bakery and deliver all orders within 15 miles or ship if desired.





Covid-19 Advisory

What if I am not feeling well but have already placed an order?


In accordance with the CDC guidelines: If you have a fever, coughing, sneezing, shortness of breath, body aches or other symptoms outlined by the CDC as potential Covid 19 unfortunately you will not be able to pickup your item and it cake be store for a 2 week delay pick up at no charge. If you live within the perimeter of Foggy Bottoms area your cake can be shipped , please review shipping cost. Unfortunately, no refunds availible as items are made fresh to maintain the highest quality and customer satisfaction with our baked goods. We will try our best to accomidate but must maintain the safety of our team members during this pandemic. Please notify us as soon as possible if you feel sick or have traveled outside of the advisory area and had a preexisitng order. Per CDC certain travel zones require a 2 week quarentine upon return to the DMV area.




What is your response to Covid-19 Pandemic as a small business?


Phase Two Guidance Coronavirus 2019 (COVID-19): Sweet'RN Honey Bakery and its employees have implemented the phase 2 guidelines as outlined by the D.C. Department of Health. Our goal is to minimize the risk of exposure to Covid 19 to the best of our abilities. There is no absolute guarantee, but with reduced staff, sanitation steps implemented and sealing of items before pick up, we aimed to do our best to meeting the governing orders in plalce for a food service industry. See Guidelines below or visit the DC Department of health for more information: Guidance for Restaurants During Phase Two, the public and businesses will be required to adopt new behaviors and rigorous safeguards to reduce risk for all. This guidance is intended for food establishments during Phase Two. If providing services, the following measures should be implemented to help reduce the risk of COVID-19 transmission amongst employees, patrons, and the community. For additional information,visit coronavirus.dc.gov/phasetwo. Please note that any individual experiencing symptoms of COVID-19, or was recently exposed to someone diagnosed with COVID-19, should not work in or visit a restaurant due to the risk of exposing others. Symptoms of COVID-19 may include: fever (subjective or 100.4 degrees Fahrenheit), chills, cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, congestion or runny nose, nausea or vomiting, diarrhea, or otherwise feeling unwell. Phase Two General Information for Restaurants • Service is limited to outdoor service and indoor service up to 50% capacity to seated patrons only (including hotel restaurants), with tables placed so that patrons are at least 6 feet apart, or to carryout service • Bar areas where a bartender is present must remain closed to patrons for seating and standing. Bar areas where a bartender will not be present may seat patrons with proper social distancing and table style service. Establishments with multiple bar areas must designate each bar area as either for staff use for bartending or for patron seating. No standing is permitted at the bar area. • Tables are still limited to 6 persons, preferably from the same household. • Reservations are encouraged and customers should provide names and contact information and record time of arrival. Dining records must be saved for at least 30 days. Employees and Patrons Should Practice Everyday Prevention Measures • Stay at home if you are sick or were recently exposed to someone with COVID-19 Employees and Patrons Should Practice Everyday Prevention Measures • Stay at home if you are sick or were recently exposed to someone with COVID-19. • Stay at least 6 feet from other people when possible • Employees must wear proper face coverings while working and wash hands frequently, including before and after using the restroom, before serving food and beverages, and after removing used dishware, glassware, utensils and napkins from table. • Employees must wear gloves when handling ready-to-eat foods. • Patrons must wear face coverings while not eating or drinking (e.g. while ordering food and prior to being served, and after completion of meal), and maintain 6 feet of distance from those not in your party. • Perform frequent hand hygiene (with soap and water or alcohol-based hand sanitizer). o Key times to perform hand hygiene include • Before eating food, • After using the toilet, • Before and after putting on, touching, or removing cloth face coverings, • Before and after work shifts and work breaks, • Before and after services to each patron, • After handling another person’s belongings, and • After blowing your nose, coughing, or sneezing Screening and Monitoring for Symptoms • Perform screening (e.g., symptom questionnaires) of employees daily, prior to entering the business, over the phone or in person. • Employees who report symptoms or testing positive for COVID-19 should not enter the business. • Separate employees who become sick at work from other employees and customers. Send sick employees home immediately • Maintain a daily record of individuals in the restaurant for at least 30 days. Coronavirus 2019 (COVID-19): Guidance for Restaurants Last updated June 18, 2020 Page 3 of 4 Clean and Disinfect/Sanitation • Clean and disinfect surfaces that are frequently touched or used by employees (e.g., door handles, work stations, computers) at least every four to six hours, and shared objects and surfaces (e.g., ordering and payment terminals, cash registers, tables, countertops/bars, receipt trays) between uses. • All table items must either be single use and disposed of after use, or cleaned and sanitized between uses/table seatings. This includes digital ordering screens, utensils, dinnerware, drinkware, tablecloths, and napkin and condiment containers (i.e., any items that may have been touched by customers). • Tables and chairs must be cleaned and disinfected after each seating, and check presenters are to be cleaned and disinfected after every use. Ensure that cleaning or disinfecting product residues are not left on tablesurfaces. • Restrooms must be cleaned and disinfected frequently and appropriately marked and monitored to ensure social distancing guidelines are followed. Ensure an adequate supply of soap and paper towels is present at alltimes. • All food contact surfaces must be cleaned and sanitized at least every 2 hours. Cleaning procedures throughout the restaurant must be developed in advance of opening and shared with employees so that they can be properly trained. • Verify that dishwashing machines are operating at the required wash and rinse temperatures and ensure adequate supplies of appropriate detergents and sanitizers. • For more information about disinfectants that are effective against the virus that causes COVID19, see the CDC website cdc.gov/coronavirus/2019-ncov/community/clean-disinfect/index.htm




What if my order does not arrive on time with priority 1-2 day shipping (Covid-19 Advisory)?


Sweet'RN Honey Bakery does not accept returns, offer exhanges, and/or grant refunds on any goods sold unless the issue for return, exchange, and/or refund is the result of an error in our manufacturing, packaging, or handling of the goods. We are not responsible for delays caused by our shipping partner USPS related to COVID-19 advisories or any other unforseen delay (wrong address, weather, stikes, natural disaster, terrorism safety control, or mistake on the part of the shipping partners' employee). Therefore, we are not able to offer refunds for those reasons. Howevever if you believe that our shipping partner has mishandled your package please let us know, and we will gladly file a claim with USPS on your behalf.





Returns/Refunds

What is your return policy?


Sweet'RN Honey Bakery does not accept returns, offer exhanges, and/or grant refunds on any goods sold unless the issue for return, exchange, and/or refund is the result of an error in our manufacturing, packaging, or handling of the goods. We are not responsible for delays caused by our shipping partner USPS related to COVID-19 advisories or any other unforseen delay (wrong address, weather, stikes, natural disaster, terrorism safety control, or mistake on the part of the shipping partners' employee). Therefore, we are not able to offer refunds for those reasons. Howevever if you believe that our shipping partner has mishandled your package please let us know, and we will gladly file a claim with USPS on your behalf.